Workflow & Process Improvement

Workflow360: Develop seamless workflow

What is Workflow Improvement?

Workflow360 helps broadcast and media companies review and improve their workflow processes and systems. It consists of work methods that review and analyse existing workflow effectiveness and throughput so that new, more effective workflows, can be introduced.

Why do I need to improve my workflow or processes?

Broadcast and media companies use workflow and processes extensively throughout the content production, management and distribution ecosystem. Over time, as services evolve, workflow and associated systems become outdated and ineffective. This can result in inefficiencies and in some cases on-air issues. By reviewing and refreshing workflows and systems, organisations can reduce costs and improve output.

What steps are involved in improving processes?

The Hawk Media Partnership advocates a three-stage collaborative approach outlined below, concluding with the delivery of a ‘to be’ process model with defined roles and responsibilities.

Assess and Evaluate

Information gathering including identification of ‘as-is’ processes. Opportunities captured will serve as an important source of input for potential ‘quick wins’, the definition of ‘guiding principles’, and the development of the desired ‘To-Be’ state.

Plan and Design

Agree ‘guiding principles’ for ‘To-Be’ processes, workshops and the development of the new process flows. Each workshop will be structured to address a set of interrelated workflow or process, so the right mix of cross-functional resources can be involved.

Recommendation and Next Steps

The production of a final report setting out proposed ‘to be’ process model including roles and responsibilities and organisational design.

Why use The Hawk Media Partnership?

Our specialist partners have significant experience in managing and reviewing broadcast workflows and associated systems. This experience enables us to quickly add value in challenging situations. As consultants working across broadcast and media, we adopt best practice, ensuring our customers get the best solutions.


Our partners keep an eye on current trends

Hawk’s Angus Blackwood Speaks on Best Practice in Control Room Design and Operation

In January 2022 the World Teleport Association published their paper on best practice in control room design and operation. Titled ‘Build a Better NOC’, the report explores best practices for strengthening and improving one of the most critical elements of operational and customer support, the Network Operations Center (NOC).

The report was researched and written by Angus Blackwood. In this exclusive World Teleport Association webinar, Angus can be heard speaking about the research findings.

The Hawk Interview Series: How Hawk Helps its Clients Prosper and Succeed with Angus Blackwood

During this interview you’ll hear Angus talking about how Hawk helps its clients, the range of skills and experience available in the Hawk team and typical projects that Hawk leads for its clients.

The Hawk Interview Series: How to Thrive by Leveraging your Broadcast Media Network Connections with Ben Anchor

During this interview you’ll hear how Ben has developed his broadcast network over the years, how he found the process of authoring books in different formats and his thoughts on what makes us happy with the work that we do and why.

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