Case studies, thoughts and comment from our team at The Hawk Media Partnership
Covid-19 isn’t going anywhere On the 24th June, the UK government took the first steps towards releasing lockdown, a step towards normality, you may say. But it was made quite clear by Chris Whitty the Chief Medical Officer that this would be a new normal, and one we’d be in for some time. There’s an […]
Hawk Media Partnership was asked to lead the integration of the ex-Babcock Media Services business into Encompass’ European operations.
Have you ever visited your local town hall to see a screening of a rare arthouse film, opera or ballet? Did you ever wonder how this was even possible?
Have you ever wondered who provides the time buzzer sounds on Have I got News for You, University Challenge or Catchphrase? The answer is a grams operator.
“We need you to significantly add satellite downlink capacity, fix the legacy issues, oh, and do it within 3 months, ok Mark?” I love a challenge, and this was just one of several major roles I was tasked with during the Babcock to Encompass building move and 200+ service migration. Where do you start? Well, […]
In a recent survey on global risk management by Aon Risk Solutions the greatest risk identified by company executives was ‘damage to brand’, whilst the seventh greatest risk was a ‘business interruption’. It struck me that for broadcasters and service providers these risks were probably one in the same thing.
In a world of mobile workers and high growth in the technology sector attracting and retaining top-quality employees for service providers is costly. Research by the Oxford Economics puts the cost of an employee leaving at £30,000.
Vintage TV is a UK broadcast channel dedicated to showing the best concerts, intimate live sessions, festivals, exclusive artist interviews and a unique archive of vintage videos.
Angus outlines the key areas of business continuity that broadcasters and teleport operators should consider to add resilience to their operation.
Investing in service improvement not only makes good sense – it can also save you money. How can this be – surely investing in service improvement costs money? Read on and I’ll explain how this can be achieved. As time progresses service quality of an operation will either improve or deteriorate – it very rarely stays constant.
I can’t imagine why any service provider wouldn’t strive to deliver excellent service to its customers. After all, it’s conventional wisdom that companies succeed if they look after their customers. If you’re not convinced of this, here are three reasons why broadcasters strive to deliver excellent service to their customers.
Effective and knowledgeable service delivery staff have a direct impact on how your organisation is perceived. The Training and Skills Blog on a leading technology company’s website reports on the benefits of having a trained workforce with an associated learning solution.
Launching media products and services requires much more than developing and integrating the right technology solutions. This is because audiences who ‘consume’ media expect a high-quality experience.
Delivering service excellence in media management and distribution requires a broad skillset.
Dolby Atmos is the name of a surround sound technology announced by Dolby Laboratories in April 2012 and released in June that year. In 2014 Jonathan Marshall was approached by Dolby to suggest ways to bring this technology to UK broadcast infrastructure.
When Arqiva acquired BT’s Satellite services business in 2006, it created the UK’s largest satellite & media service provider.
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