Our Work

Case studies, thoughts and comment from our team at The Hawk Media Partnership

How to Achieve Social Distancing in Master Control Rooms

Covid-19 isn’t going anywhere On the 24th June, the UK government took the first steps towards releasing lockdown, a step towards normality, you may say. But it was made quite clear by Chris Whitty the Chief Medical Officer that this would be a new normal, and one we’d be in for some time. There’s an […]

Integration of ex-Babcock Media Services into Encompass Digital Media

Hawk Media Partnership was asked to lead the integration of the ex-Babcock Media Services business into Encompass’ European operations.

Grams Desk Redesign and Build at Maidstone Studios

Have you ever wondered who provides the time buzzer sounds on Have I got News for You, University Challenge or Catchphrase? The answer is a grams operator.

How to Re-Engineer LIVE Business Critical Satellite Downlinks with ZERO Disruption

“We need you to add significant satellite downlink capacity, fix the legacy issues, oh, and do it within 3 months, ok Mark?” I love a challenge, and this was just one of several major roles I was tasked with during the Babcock to Encompass building move and 200+ service migration. Where do you start? Well, […]

Broadcasters and service providers: Are you ready for the next unexpected event?

In a recent survey on global risk management by Aon Risk Solutions the greatest risk identified by company executives was ‘damage to brand’, whilst the seventh greatest risk was a ‘business interruption’. It struck me that for broadcasters and service providers these risks were probably one in the same thing.

Broadcasters and service providers: What motivates your employees?

In a world of mobile workers and high growth in the technology sector attracting and retaining top-quality employees for service providers is costly. Research by the Oxford Economics puts the cost of an employee leaving at £30,000.

CTO as a Service in action

Vintage TV is a UK broadcast channel dedicated to showing the best concerts, intimate live sessions, festivals, exclusive artist interviews and a unique archive of vintage videos.

Angus talks to the World Teleport Association about business continuity

Angus outlines the key areas of business continuity that broadcasters and teleport operators should consider to add resilience to their operation.

Improve Service and Reduce Costs – How to have your cake and eat it

Investing in service improvement not only makes good sense – it can also save you money. How can this be – surely investing in service improvement costs money? Read on and I’ll explain how this can be achieved. As time progresses service quality of an operation will either improve or deteriorate – it very rarely stays constant.

The Seven Key Ingredients that Enable Companies to Deliver Great Service

I can’t imagine why any service provider wouldn’t strive to deliver excellent service to its customers. After all, it’s conventional wisdom that companies succeed if they look after their customers. If you’re not convinced of this, here are three reasons why broadcasters strive to deliver excellent service to their customers.

Do you need training?

Effective and knowledgeable service delivery staff have a direct impact on how your organisation is perceived. The Training and Skills Blog on a leading technology company’s website reports on the benefits of having a trained workforce with an associated learning solution.

Operationalising Products in Broadcast & Media

Launching media products and services requires much more than developing and integrating the right technology solutions. This is because audiences who ‘consume’ media expect a high-quality experience.

Delivering Service Excellence in Broadcast & Media

Delivering service excellence in media management and distribution requires a broad skillset.

Launching Dolby Atmos on Freeview

Dolby Atmos is the name of a surround sound technology announced by Dolby Laboratories in April 2012 and released in June that year. In 2014 Jonathan Marshall was approached by Dolby to suggest ways to bring this technology to UK broadcast infrastructure.

A Major Broadcast & Media Consolidation Challenge

When Arqiva acquired BT’s Satellite services business in 2006, it created the UK’s largest satellite & media service provider.


TrainingNeeds360 is a framework for establishing training needs of teams. It helps managers identify their team’s top training requirements of their teams thus maximising the benefit from their training budgets.

Keep up to date

Sign up to receive updates on how we’re transforming capabilities in broadcast and media