Building Operational Excellence

Excel360: An improvement framework that helps broadcast and media companies achieve operational excellence

What is Excel360?

Excel360 is a framework designed to deliver improvements in operational delivery and efficiency. Excel360 generally uses the output and findings of Discover360 to define and deliver operational improvements and cost savings.

The primary goal of Excel360 is to improve operational performance and to reduce costs to help an organisation become more competitive and achieve operational excellence.

How does Excel360 help performance?

Excel360 is a one stop shop for improving operational performance. The framework provides a tried and tested approach to implementing improvements. The Hawk Media Partnership provides the programme management expertise, the technical and operational resourcing and a project framework. We have the necessary experience with our team of leading industry practitioners.

How do we implement Excel360?

Programme Initiation

Definition of programme goals, roles, responsibilities, scope, budget and timescale. At this stage, the financial benefits from the programme need to be clearly defined and understood. A gap analysis will often be used to clarify the current state (in terms of service quality, customer satisfaction etc.) and the desired future state.

All programme resources are mobilised, stakeholders identified and a communications plan initiated.

Programme Delivery

We work with your teams to implement the agreed changes. We use our programme management framework which includes key milestones, resourcing, financial management, risks, issues changes and actions.

Throughout the programme, we communicate with all stakeholders regularly to ensure a steady flow of helpful information and in particular avoid surprises.

Programme Review and Closedown

The programme concludes when all agreed improvements have been implemented and the originally defined benefits realised.

Why Use The Hawk Media Partnership?

Technical and operational improvement programmes need to be carried out by experienced professionals. Our partners possess a wide range of broadcast and media expertise. Our technical skills cover the complete broadcast ecosystem.

In addition, we have real, in-post practitioner experience with access to an industry-leading set of skills and expertise. That’s why we’re the natural choice.

“I have no hesitation in recommending the services of Hawk Media Partnership, and Angus in particular, to anyone seeking to improve their customer experience”

Nick Thompson, Former MD Arqiva Satellite & Media


Our partners keep an eye on current trends

Hawk’s Angus Blackwood Speaks on Best Practice in Control Room Design and Operation

In January 2022 the World Teleport Association published their paper on best practice in control room design and operation. Titled ‘Build a Better NOC’, the report explores best practices for strengthening and improving one of the most critical elements of operational and customer support, the Network Operations Center (NOC).

The report was researched and written by Angus Blackwood. In this exclusive World Teleport Association webinar, Angus can be heard speaking about the research findings.

The Hawk Interview Series: How Hawk Helps its Clients Prosper and Succeed with Angus Blackwood

During this interview you’ll hear Angus talking about how Hawk helps its clients, the range of skills and experience available in the Hawk team and typical projects that Hawk leads for its clients.

The Hawk Interview Series: How to Thrive by Leveraging your Broadcast Media Network Connections with Ben Anchor

During this interview you’ll hear how Ben has developed his broadcast network over the years, how he found the process of authoring books in different formats and his thoughts on what makes us happy with the work that we do and why.

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