Discover360: An operational assessment framework that helps broadcast and media companies achieve operational excellence
Discover360 is an operational assessment framework. It is the primary means of assessing your operational capability and whether your organisation is falling short on delivery and cost-effectiveness.
The primary goal of Discover360 is to find opportunities to improve operational delivery and find areas to reduce costs.
Discover360 may be helpful in a variety of events:
All information relevant to the operation is gathered for review, including:
We can also interview customers, employees and suppliers to gain different perspectives. Clearly there may be sensitivities involved in which case we will be guided by our customers’ wishes.
The information gathered under Step 1 is then reviewed and analysed systematically. This enables all aspects of operational capability to be reviewed in as much detail as required.
We review operational performance including key performance indicators, service availability, equipment reliability, early life failures, outages, including root cause analysis of outages.
We also assess technical systems and infrastructure including preventative and reactive maintenance routines and resources.
We also review relevant workflow and processes for their usability and effectiveness. Evidence of continuous improvement is explored to gauge if people regularly look for ways to improve the processes.
Peoples’ skills and experience to manage the service is assessed. This covers team capability and also whether these capabilities are present at the right time and in the right quantity.
Information systems involved in delivering the service are reviewed as well as the data required to manage services.
Communications materials and processes are assessed including distribution and timeliness.
Supplier performance is reviewed and depending on the critical nature of the service provided all steps described above will be covered.
We review all costs involved in delivering services, including direct costs and overheads, looking for opportunities to save money.
Results from the audit are presented in a report which clearly outlines the result of the audit including information established under Step 1 and analysis under Step 2. Recommendations are covered in detail with suggestions for improvements, actions, targets and cost savings. A presentation of the work done and recommendations is available for audiences as required.
If required The Hawk Media Partnership can put together a programme of improvements using Excel360.
Technical and operational auditing needs to be carried out by experienced professionals. Our partners possess a wide range of broadcast and media expertise. Our technical skills cover the complete broadcast ecosystem.
In addition, we have real, in-post practitioner experience with access to an industry-leading set of skills and expertise. That’s why we’re the natural choice.
"Angus Blackwood was the first auditor in WTA’s Teleport Certification program, and his performance as an auditor of technical facilities and procedures has helped shape the success of the program. In addition to conducting site inspections and reporting on results to WTA and the teleport operators, he has been instrumental in improving the survey instrument that teleport operators complete to qualify for provisional certification. He is a thorough-going professional who excels at collaborative contribution to our program.”
Robert Bell, Executive Director, World Teleport Association
In January 2022 the World Teleport Association published their paper on best practice in control room design and operation. Titled ‘Build a Better NOC’, the report explores best practices for strengthening and improving one of the most critical elements of operational and customer support, the Network Operations Center (NOC).
The report was researched and written by Angus Blackwood. In this exclusive World Teleport Association webinar, Angus can be heard speaking about the research findings.
During this interview you’ll hear Angus talking about how Hawk helps its clients, the range of skills and experience available in the Hawk team and typical projects that Hawk leads for its clients.
During this interview you’ll hear how Ben has developed his broadcast network over the years, how he found the process of authoring books in different formats and his thoughts on what makes us happy with the work that we do and why.
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