In January 2022 the World Teleport Association published their paper on best practice in control room design and operation. Titled 'Build a Better NOC', the report explores best practices for strengthening and improving one of the most critical elements of operational and customer support, the Network Operations Center (NOC). The report was researched and written by Angus Blackwood. In this exclusive World Teleport Association webinar, Angus can be heard speaking about the research findings.
During this interview you'll hear Angus talking about how Hawk helps its clients, the range of skills and experience available in the Hawk team and typical projects that Hawk leads for its clients.
During this interview you'll hear how Ben has developed his broadcast network over the years, how he found the process of authoring books in different formats and his thoughts on what makes us happy with the work that we do and why.
During this interview you'll hear Jeremy talking about how he got started in the broadcast industry, how he moved into broadcast projects, the differences between large corporate and small scale companies and what it’s like to be a consultant within a partner network.
During this interview you'll hear Kevin talking about what it's like to work on major commercial deals such as YouView, Kevin's move from operations to commercial roles and finding his ideal role in the industry.
During this interview you'll hear Hannah describing how she made her way into the broadcast industry, the clash of traditional broadcast engineering and IT, and how (or if!) she has found her ideal role in the industry.
Covid-19 isn’t going anywhere On the 24th June, the UK government took the first steps towards releasing lockdown, a step towards normality, you may say. But it was made quite clear by Chris Whitty the Chief Medical Officer that this would be a new normal, and one we’d be in for some time. There’s an […]
In a recent survey on global risk management by Aon Risk Solutions the greatest risk identified by company executives was ‘damage to brand’, whilst the seventh greatest risk was a ‘business interruption’. It struck me that for broadcasters and service providers these risks were probably one in the same thing.
In a world of mobile workers and high growth in the technology sector attracting and retaining top-quality employees for service providers is costly. Research by the Oxford Economics puts the cost of an employee leaving at £30,000.
Angus outlines the key areas of business continuity that broadcasters and teleport operators should consider to add resilience to their operation.
Investing in service improvement not only makes good sense – it can also save you money. How can this be – surely investing in service improvement costs money? Read on and I’ll explain how this can be achieved. As time progresses service quality of an operation will either improve or deteriorate – it very rarely stays constant.
I can’t imagine why any service provider wouldn’t strive to deliver excellent service to its customers. After all, it’s conventional wisdom that companies succeed if they look after their customers. If you’re not convinced of this, here are three reasons why broadcasters strive to deliver excellent service to their customers.
Effective and knowledgeable service delivery staff have a direct impact on how your organisation is perceived. The Training and Skills Blog on a leading technology company’s website reports on the benefits of having a trained workforce with an associated learning solution.
TrainingNeeds360 is a framework for establishing training needs of teams. It helps managers identify their team’s top training requirements of their teams thus maximising the benefit from their training budgets.
Angus discusses his work as an auditor on the WTA's teleport certification programme.
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